New look for utility bills in Oshawa

Oshawa Power customers will see a new look to their utility bills this month to match their new branding and make electricity charges easier to understand.

The bill redesign is part of Oshawa Power’s effort to simplify the customer experience and provide customers easy access to their electricity data. Designed to be easy-to-read and understand, the new bills feature all the information customers are used to seeing in a simpler format.

Bills will feature detailed usage graphs showing energy used in each Time-of-Use pricing period, Ultra-Low Overnight pricing period, or usage Tier depending on the customers chosen pricing plan, a clear indication of the current amount owing, and a full breakdown of charges.

“In re-assessing our current bill design after many years in market, we realized the opportunity to simplify our bills and present our customers with a more transparent and easier to understand snapshot of their monthly electricity charges,” said Oshawa Power CEO Daniel Arbour. “We believe that a well-informed customer is better equipped to make decisions about their pricing plan and electricity usage that will align with their lifestyle and help manage electricity costs.”

Updated bills will begin going out to customers across on October 28. To help customers understand their new bill, Oshawa Power, which is wholly owned by the City of Oshawa, has developed an Understanding My Bill resource, available at www.oshawapower.ca/understanding-my-bill.