Oshawa Power adding Watt the ChatBot to the online experience


Published March 9, 2022 at 11:29 am

Oshawa Power has launched its newest improvement initiative, an online virtual assistant called Watt.

Wait, Watt?

That’s right. Oshawa Power is adapting to the desire for flexibility of the Oshawa community by integrating innovative technology into its customer services. Watt is a ChatBot housed on the Oshawa Power site and is available 24/7 to support after-hours inquiries and customers’ preferences for online connection and account management.

Watt, the Virtual Assistant, helps users by serving up the information they need without navigating through the entire website. Combining a virtual assistant with the MyOshawaPower customer portal enables customers to “take control” of their service experience. Customers determine how and when they want to interact and learn how to self-manage their accounts.

“Oshawa Power is focused on providing new and innovative ways to support our customers while maintaining our commitment to low rates,” said Susanna Beckstead, Oshawa Power VP Finance and Corporate Services. “Responsiveness is a key indicator for satisfaction, and we are confident that including Watt as an additional means to connect with us will support our growing number of customers who prefer interacting with us online and after our traditional working hours.”

In case Watt is not the answer, users are encouraged to submit their feedback directly within the tool.

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