Phone scam targetting electrical utility customers in Oshawa
Published August 21, 2024 at 2:41 pm
Oshawa Power is warning customers be aware of an increase in scams targeting local electricity customers.
In this new scheme, customers are contacted by a number claiming to be a representative from Oshawa Power and threatening immediate disconnection of service unless payment is made. The fraudsters have set up a return number that mimics Oshawa Power’s automated phone system and will encourage customers to make payment immediately via direct e-transfer, cryptocurrency, or cash deposit.
Oshawa Power said it does not accept payment through direct e-transfer, cryptocurrency, cash deposit, or gift card and is “committed” to working with customers to avoid disconnection and arrange payment plans.
If you receive a suspicious call from an individual claiming to be an Oshawa Power representative, you are encouraged to hang up immediately and contact Oshawa Power’s Customer Service Centre by phone at (905) 723-4626.
If you have been a victim of fraud contact the Canadian Anti-Fraud Centre at 1-888-495-8501.
To learn more about energy scams and how to avoid them, please visit the Ontario Energy Board’s Energy Scams resource at https://www.oeb.ca/consumer-information-and-protection/oebs-consumer-protection-role/energy-scams.
To learn more about the disconnection process, visit www.oshawapower.ca/dnl
Scammers targeted hydro customers in Oshawa in early 2023, with fraudsters going door-to-door dressed as Oshawa Power employees and demanding cash on the threat of service disruption.
Oshawa Power issued a statement at the time reminding customers the utility does not disconnect service between November 15 and April 30.
The utility company also reported scammers posing as utility employees in the fall of 2022.
